Automated Touchless

Ticket Handling/Helpdesk Solution

GIBots is a No code Hyper-Automation SaaS- based platform. We are pioneers in iBPMS, RPA, Document Digitization powered by AI/ML/OCRi/CV technologies, focused on empowering enterprises by providing state-of-the art solution with faster time to market, reduced costs and improved ROI.

FEATURES:

    • Email Automation
      • Automatic Complaint Details Capture from Mail.
      • Missing Information Notification to Customer.
      • Automatic Data Capture from POPs.
      • Summary Creation Based on Historic Data.
      • Auto-Ticket Generation with summarized Information.
    • Automate tickets assignments.
    • User Input based Intuitive Questionnaire
    • Workflow & SLA Automation for Escalation
    • Complaint Prioritization based on Severity
    • Questionnaire &Automatic -Troubleshooting Modules
    • Role Based Reports & Dashboards
    • Seamless Integration with Email platforms

BENEFITS:

    • Auto-Learning Module FEATURES
    • Reduced Average Handling Time (AHT)
    • Improved Service Quality
    • Reduced Operational Costs
    • Improved Customer Experience