In every organization, IT help desk deals with the challenging task of resolving customer tickets and queries, employee software requests, which result in a high volume of workloads , higher TAT and less customer satisfaction.
GIBots Automated Touchless Ticket Handling Solution addresses the problem by intelligently automating redundant tasks including digitizing customer mails & attachments, performing warranty checks, verifying software availability & deployment, thus processing tickets in minutes reducing average handling time, facilitating faster processing, and enhancing employee & customer satisfaction.
GIBots Automated Touchless Ticket Handling Solution addresses the problem by intelligently automating redundant tasks including digitizing customer mails & attachments, performing warranty checks, verifying software availability & deployment, thus processing tickets in minutes reducing average handling time, facilitating faster processing, and enhancing employee & customer satisfaction.
FEATURES
- Automated Ticket Creation & Assignment
- Email Automation & Summarization
- Intuitive Questionnaire Based on User Input.
- OCR based Intelligent Attachment Digitization
- Warranty & Software Availability Checks
- Workflow & SLA Automation for Escalation.
- Auto-Diagnostic & Script based Troubleshooting
- Role Based Reports & Dashboards.
Benefits
The next generation of service automation will be very sophisticaticated offering benefits like just-in-time auto-resolution, reduced average handling time, improved service quality, optimized operational cost & improved customer experience.
Use Cases
This service industry-intensive solution caters to segments like Consumer Durables (Home Appliances, Laptops, PCs & Electronics, etc.), IT & ITeS, Office Equipment Suppliers, Healthcare & Wellness,Media & Entertainment etc.
The platform offers both vertical & horizontal auto-scaling capabilities to handle any varying workloads due to business requirements.
02. Can the solution be integrated with Telephonic devices or VoIP or work order management systems?
Yes, the solution is built on a No-code automation platform offering multi-system connectors which can be harnessed to cater to integration requirements.
GIBots platform offers user-friendly AI-powered Analytical & Report Studio to configure various role-based reports & dashboards for operation management.
The platform offers adherence to various global security protocols & norms by offering features like encryption, masking, and HTTPS protocol-based communication.