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+91-8888-5000-58
Mail: info@gibots.com

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In every organization, IT help desk deals with the challenging task of resolving customer tickets and queries, employee software requests, which result in a high volume of workloads , higher TAT and less customer satisfaction.

GIBots Automated Touchless Ticket Handling Solution addresses the problem by intelligently automating redundant tasks including digitizing customer mails & attachments, performing warranty checks, verifying software availability & deployment, thus processing tickets in minutes reducing average handling time, facilitating faster processing, and enhancing employee & customer satisfaction.

FEATURES

  • Automated Ticket Creation & Assignment
  • Email Automation & Summarization
  • Intuitive Questionnaire Based on User Input.
  • OCR based Intelligent Attachment Digitization
  • Warranty & Software Availability Checks
  • Workflow & SLA Automation for Escalation.
  • Auto-Diagnostic & Script based Troubleshooting
  • Role Based Reports & Dashboards.

Benefits

The next generation of service automation will be very sophisticaticated offering benefits like just-in-time auto-resolution, reduced average handling time, improved service quality, optimized operational cost & improved customer experience.

Use Cases

This service industry-intensive solution caters to segments like Consumer Durables (Home Appliances, Laptops, PCs & Electronics, etc.), IT & ITeS, Office Equipment Suppliers, Healthcare & Wellness,Media & Entertainment etc.
The platform offers both vertical & horizontal auto-scaling capabilities to handle any varying workloads due to business requirements.
Yes, the solution is built on a No-code automation platform offering multi-system connectors which can be harnessed to cater to integration requirements.
GIBots platform offers user-friendly AI-powered Analytical & Report Studio to configure various role-based reports & dashboards for operation management.
The platform offers adherence to various global security protocols & norms by offering features like encryption, masking, and HTTPS protocol-based communication.
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Call for support

8888-5000-58

Head Office

Office No. 15, Amar Heights, CTS 2057 to 2062, S.NO. 46B, Aundh, Pune – 411003, Maharashtra

Chennai Office

Office N0. 6A, 6th Floor, KRD Gee Gee Crystal, No. 92, Dr. Radhakrishanan Salai, Mylapore, Chennai- 600004

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